|
Dear Mr Pappalardo,
Booking Reference: *******
Thank you for your correspondence about your cancelled flight.
Please accept our sincere apologies for the cancellation of your easyJet
flight. We appreciate the inconvenience this must have caused you.
Our records show your flight was cancelled due to industrial action.
Therefore regrettably you are not entitled to compensation under EU
regulations as the delay was due to extraordinary circumstances that could
not have been avoided, even if all reasonable measures had been taken.
More information about this policy can be found by clicking on the following
link:
http://www.easyjet.com/EN/Book/regulations.html#delays
A refund of your cancelled flights (259.95 euros) has been credited to the
card used to make the booking.
If you are able to send copies of the receipts for your expenses to us we
will be pleased to assess them for re-imbursement.
These can be scanned and attached to a web form at www.easyJet.com under the
'contact us' section, to which I have included a link below;
https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/ask.php
or sent by post to:
Customer Services
easyJet Airline Company Limited
Hangar 89
London Luton Airport
Luton
LU2 9PF
UK
Please mark all correspondence with the booking reference.
I have updated your booking regarding this correspondence for future
reference.
Thank you for taking the time to contact us, Mr Pappalardo. If you require
any further assistance, please do not hesitate to contact us again via the
contact us section of the easyJet web site.
Yours sincerely
P**** S***
Customer Services Representative
|
|
Please find attached a scanned document for your action.
If you have any questions concerning this message or the document please
contact Document Control on EXT 5337
==================== application File Attachment ====================
0002588E.pdf, 94865 bytes, added to incident
|
Homepage