Dear Sirs,

 

I refer to your mail of 14/01/2008 (see annex A)

 

Thank you for your quick answer to my previous letter and for apologizing for the cancellation of my EasyJet flight.

 

I also appreciate your willingness towards reimbursing the additional expenses incurred.

 

The only possibility to return to Rome within three days from the cancelled flight, at minimal expenses, was to book a Brussels-Rome flight with Brussels Airlines.

 

I am therefore joining (see annex B) a copy of:

1	Hotel's bill for the supplementary night spent in Paris. This concerns two persons, therefore my personal expense only amounts to half of the total (105/2)	52,50
2	Bus ticket from Paris to Brussels	25,00
3	Train ticket from Eurolines terminal in Brussels to Zaventem airport	2,80
4	Flight ticket from Brussels to Rome	168,99
		249,29

 

Of course the cost of the Easyjet's flight tickets, which has apparently already been refunded to the travel agency, must be subtracted from that total amount (I'm assuming here that the amount of 259,95 € in your previous email is indeed referring to all the flight tickets the agency bought, and not to my ticket only).

 

Nevertheless, I would like to bring your attention on the following:

 

1.      I never sent you a request for refunding of unused air ticket. I therefore assume that this refund was an initiative coming from the travel agency for the November 19^th EZY4249 flight tickets they sold.

2.      EasyJet has announced the cancellation of the EZY4249 flight of November 19th as being caused by a strike led by the air controllers in Paris. This announcement is published as such on both the leaflet that was distributed by your personnel at the airport (see annex C) and your website's homepage at www.easyjet.com. As confirmed by the DGAC (Direction Générale de l’Aviation Civile in France), no such strike was planned or took place on November 19th. In fact, all flight departures from Orly on that day happened normally (see annex D).

3.      As you stated in your previous letter, "under EU regulations passengers are not entitled to compensation if delay or cancellation is due to extraordinary circumstances that could not have been avoided, even if all reasonable measures had been taken".

4.      A bomb alert is an extraordinary circumstance. A pilot's heart attack is an extraordinary circumstance. A true air traffic controller strike is also an extraordinary circumstance. But the air traffic controller strike that you mention to justify the flight cancellation was not an extraordinary circumstance; it was merely a made-up situation that never happened. Obviously, you simply can't invoke an imaginary event to explain your decision. In such circumstances, both the European Commission's General Directorate for Energy and Transport and the DGAC (Direction Générale de l’Aviation Civile, France) have given me confirmation that I am fully entitled to a refund of the expenses as stated by the EU regulations.

 

That said, I am absolutely not interested in engaging a debate over EasyJet's corporate philosophy. I only seek reimbursement of the additional expenses I have incurred.

 

I trust EasyJet will settle this matter to my satisfaction.

 

 

 

PS: obviously, the information that was spread through Internet and through the press regarding this matter has been updated and will be updated based on the feedback given to this letter.