Concern:
Flight:                           EZY4249 from Paris to Rome
Date:                            2007 november 19
Booking reference:        ECVC6BD
Passengers:                   Carlo Pappalardo
                                    Paola Bastianini
                                    Catrin Gasparrini
                                    Micaela Gasparrini
                                    Annarita Palmieri
                                    Mario Colangelo
                                    Teodorico Compagnoni
                                    Mario Bruti

Wow, voi ragazzi a Easyjet siete veramente un caso !
L'11 giugno ho ricevuto da D****** J********* questa risposta al mio reclamo per la frode perpetrata da Easyjet ai danni dei passeggeri sopra indicati.

Subject

your reply of 19/05/2008 08.20 AM

Discussion Thread

Response (-D****** J*********-)

11/06/2008 02.55 PM

Dear Mr Pappalardo,
Thank you for contacting us.
I would like to offer my sincere apologies for the inconvenience caused by the cancellation of your flight. Unfortunately, this was necessary for technical reasons. This was an extraordinary circumstance that could not have been avoided, even if all reasonable measures had been taken.
I regret to confirm that you are not entitled to compensation for this cancelled flight, inline with our carrier’s regulations and the EU legislation regarding delays and cancellations, because the cancellation was as a result of an extraordinary circumstance. I apologise for being unable to assist you further with this matter.
I would like to apologise again. I do hope this incident will not stop you from choosing easyJet in the future.
Thank you for taking the time to contact us Mr Pappalardo. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely
-D****** J*********-
Customer Services Representative

Customer (Carlo Pappalardo)

05/06/2008 10.41 AM

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080605-000397

Category Level 1:

Customer Service

Category Level 2:

Enquiries

Date Created:

05/06/2008 10.41 AM

Last Updated:

11/06/2008 02.55 PM

Status:

Solved

Lo stesso giorno e praticamente alla stessa ora ho ricevuto un'altra risposta da D****** Z********.

Subject

your reply of 19/05/2008 08.20 AM

Discussion Thread

Response (-D****** Z********-)

11/06/2008 01.34 PM

Dear Mr Pappalardo,
Thank you for contacting us.
I would like to offer our apologies for the inconvenience the disruption to your flight will have caused you and I will be more than happy to reimburse the cost of your hotel accommodation. Before I can do this, I will need copies of your receipts with your name on them. These can be scanned and attached to a web form at www.easyJet.com under the 'contact us' section, to which I have included a link below;
https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/ask.php
Please mark all correspondence with your booking reference.
Thank you for taking the time to contact us Mr Pappalardo. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely
-D****** Z********-
Customer Services Representative

Customer (Carlo Pappalardo)

05/06/2008 10.26 AM

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080605-000371

Category Level 1:

Customer Service

Date Created:

05/06/2008 10.26 AM

Last Updated:

11/06/2008 01.34 PM

Status:

Solved

Voi ragazzi del call center non siete esattamente delle grandi cime, vero? Uno di voi geni mi dice che non ho diritto ad alcun rimborso mentre l'altro mi chiede di mandargli una copia della documentazione in mio possesso (cosa che avevo già fatto) per procedere al rimborso (e a proposito, D****** J********* dev'essere quello con il QI più basso dell'intero call center: afferma che il volo era stato cancellato "per problemi tecnici" mentre Easyjet aveva ufficialmente dichiarato che era stato soppresso "a causa di uno sciopero dei controllori di volo". Inoltre l'ineffabile D****** J********* aggiunge che i problemi tecnici del mio volo erano stati imprevedibili. Questo significa che negli altri casi i problemi tecnici sono prevedibili e che quindi Easyjet sa in anticipo quali aerei si sfasceranno prima di partire?)

Ma c'è di più...

Il passeggero Catrin Gasparrini (che viaggiava con me) ha ricevuto la seguente risposta da J**** D*********:

Subject

Please, find enclosed a copy of a letter I sent you (.) by email on november ...

Discussion Thread

Response (J**** D*********)

17/05/2008 02.56 PM

Dear Miss Gasparrini,

Thank you for contacting us.

I would like to sincerely apologise for the inconvenience the disruption to your flight caused you and thank you for sending in the requested receipts.

I am happy to confirm a refund of €55.74 to cover the difference between the costs you have incurred due to cancellation of your easyJet flight which has already been refunded. This will be returned to the card used to make your easyJet reservation within 5-10 working days.

Thank you for taking the time to contact us Miss Gasparrini. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.

Yours sincerely

-J**** D*********-

Customer Services Representative

Customer (Catrin Gasparrini)

13/04/2008 04.14 PM

Please, find enclosed a copy of a letter I sent you
(.) by email on november 19, 2007
(.) by certified letter on december 24, 2007, and
(.) by certified letter on february 2, 2008
withour receiving a reply
Thank you for a quickly settlement of my claim
Catrin Gasparrini

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080413-000458

Escalation Level:

Unresolved within 7 days

Category Level 1:

Customer Service

Category Level 2:

Enquiries

Date Created:

13/04/2008 04.14 PM

Last Updated:

17/05/2008 02.56 PM

Status:

Solved

Flight Date:

19/11/2007

Flight No:

EZY4249

Departing:

Paris Orly

Arriving:

Rome

Booking Reference:

ECVC6BD

Il passeggero Micaela Gasparrini (che viaggiava con me) ha ricevuto la seguente risposta da A**** P*********** :

Subject

Please, find enclosed a copy of a letter I sent you (.) by email on november ...

Discussion Thread

Response (A**** P***********)

24/04/2008 12.07 PM

Dear Miss Gasparrini,

Thank you for contacting us.

I can confirm that I have passed your claim to our Manager for authorisation and I will contact you again as soon as I will get it.

Thank you for taking the time to contact us Miss gasparrini. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.

Yours sincerely

A**** P***********

Customer Services Representative

Customer (Micaela Gasparrini)

13/04/2008 05.23 PM

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080413-000534

Escalation Level:

Unresolved within 7 days

Category Level 1:

Customer Service

Date Created:

13/04/2008 05.23 PM

Last Updated:

24/04/2008 12.07 PM

Status:

Solved

Flight Date:

19/11/2007

Flight No:

EZY4249

Departing:

Paris Orly

Arriving:

Rome

Booking Reference:

ECVC6BD

Il passeggero Annarita Palmieri (che viaggiava con me) ha ricevuto la seguente risposta da D****** J********* (lo stesso D****** J********* secondo il quale io non avrei nessun diritto a essere rimborsato!) : :

Subject

Please, find enclosed a copy of a letter I sent you (.) by email on november ...

Discussion Thread

Response (D****** J*********)

24/04/2008 01.38 PM

Dear Miss palmieri,
Thank you for contacting us.
Your e-mail has been passed to the management for the authorisation, as soon I will receive response from them I will contact you.
Thank you for taking the time to contact us Miss palmieri. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely
D****** J*********
Customer Services Representative

Customer (annarita palmieri)

14/04/2008 10.47 AM

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080414-000381

Category Level 1:

Customer Service

Date Created:

14/04/2008 10.47 AM

Last Updated:

24/04/2008 01.38 PM

Status:

Solved

Flight Date:

19/11/2007

Flight No:

EZY4249

Departing:

Paris Orly

Arriving:

Rome

Il passeggero Mario Colangelo (che viaggiava con me) ha ricevuto la seguente risposta da K******** D***** :

Subject

Please, find enclosed a copy of a letter I sent you (.) by email on november ...

Discussion Thread

Response (-K******** D*****-)

02/05/2008 04.44 PM

Dear Mr Colangelo,
Thank you for contacting us.
I would like to offer my sincere apologies for any inconvenience caused by the cancellation of your flight.
You will know from our terms and conditions that if your flight has to be cancelled, easyJet will provide passengers with a free re-route to an alternative flight or a full refund of the fare paid for the journey.
I am sorry that you were unable to find another convenient easyJet flight to suit your travel arrangements, and I can understand why you chose to purchase a flight with an alternative carrier. Please forward a copy of your receipt to allow us to refund the difference paid. This can be scanned and attached to a web form at www.easyJet.com under the 'contact us' section, to which I have included a link below;
https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/ask.php
We look forward to hearing from you again soon.
Thank you for taking the time to contact us Mr Colangelo. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.
Yours sincerely
-K******** D*****-
Customer Services Representative

Customer (Mario Colangelo)

13/04/2008 07.41 PM

EasyJet? No, thanks! Check http://easyjet.truffa.net to discover why

Question Reference No: 080413-000700

Escalation Level:

Unresolved within 7 days

Category Level 1:

Customer Service

Category Level 2:

Enquiries

Date Created:

13/04/2008 07.41 PM

Last Updated:

02/05/2008 04.44 PM

Status:

Solved

Flight Date:

19/11/2007

Flight No:

EZY4249

Departing:

Paris Orly

Arriving:

Rome

Booking Reference:

ECVD3X6

E, per finire, i passeggeri Compagnoni e Brutti (che, lo avrete indovinato da soli, viaggiavano con me) non hanno mai ricevuto una risposta da Easyjet.
A quanto pare Easyjet è incapace di fornire una risposta coerente, non ambigua e onesta ai suoi passeggeri. In ogni caso vado avanti e vi chiedo di nuovo formalmente una risposta per i passeggeri sopracitati (magari coerente).
Ovviamente vi sarei grato se questa volta poteste rispondermi PRIMA e NON DOPO aver sniffato la vostra dose di marijuana.

Ora che vi ho preparato il terreno per il vostro lavoro (se il vostro si può chiamare lavoro) aspetto con curiosità di vedere cosa altro sarete capaci d'inventarvi.