Subject

I refer to our previous emails concerning passengers: Carlo Pappalardo Paola ...

 Discussion Thread

 Response (K******** K****)

24/07/2008 02.37 PM

Dear Mr Pappalardo,

Thank you for contacting us.

I am sorry for the late reply. Unfortunately there is no letter attached in your email
Could you please forward us this letter again so that we can investigate this matter further.
Once again I am sorry for the inconvinience.

Thank you for taking the time to contact us Mr Pappalardo. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.

Yours sincerely

K******** K****
Customer Services Representative

 Customer (Carlo Pappalardo)

30/06/2008 05.22 PM

I refer to our previous emails concerning passengers:
Carlo Pappalardo
Paola Bastianini
Catrin Gasparrini
Micaela Gasparrini
Annarita Palmieri
Mario Colangelo
Teodorico Compagnoni
Mario Bruti
(you can find historic and text of all my emails in my website: easyjet.frode.net).
Please find enclosed a letter resuming the situation.
I would be very grateful if this time you could write you reply BEFORE getting high rather than AFTER.

 Initial-response

30/06/2008 05.22 PM

Dear carlo

We would like our Customers to have a speedy response to their enquiry, with this in mind we have looked at your email and have provided you with some suggestions for an instant answer to your question. We hope you will find these helpful.


Title: What is your telephone number and contact centre opening times?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=64&p_created=1074768206

Title: I have heard that easyJet have finalised the purchase of GB Airways. What does that mean for me?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=2727&p_created=1201709753

Title: I am scared of flying! What are my options?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=427&p_created=1126097459


If we have not found an immediate answer to your question, we will respond to your question within 5 business days.

Yours sincerely

easyJet Customer Experience Team

 Question Reference No: 080630-002275