Subject

I refer to our previous emails concerning passengers: Carlo Pappalardo Paola ...

 Discussion Thread

 Response (K******** K****)

24/07/2008 02.37 PM

Egregio sig. Pappalardo,

Grazie per averci contattato.

Mi scuso per il ritardo nel risponderle. Sfortunatamente non ho trovato l'allegato alla sua email.
La prego di rispedire questa lettera, in modo da permetterci di approfondire il problema.
Mi scuso nuovamente per il contrattempo.

Grazie per averci chiamato. Se dovesse avere bisogno di ulteriore assistenza non esiti a contattarci usando la sezione "per contattarci" del sito web di easyJet.
Saluti

K******** K****
Customer Services Representative

 Customer (Carlo Pappalardo)

30/06/2008 05.22 PM

I refer to our previous emails concerning passengers:
Carlo Pappalardo
Paola Bastianini
Catrin Gasparrini
Micaela Gasparrini
Annarita Palmieri
Mario Colangelo
Teodorico Compagnoni
Mario Bruti
(you can find historic and text of all my emails in my website: easyjet.frode.net).
Please find enclosed a letter resuming the situation.
I would be very grateful if this time you could write you reply BEFORE getting high rather than AFTER.

 Initial-response

30/06/2008 05.22 PM

Dear carlo

We would like our Customers to have a speedy response to their enquiry, with this in mind we have looked at your email and have provided you with some suggestions for an instant answer to your question. We hope you will find these helpful.


Title: What is your telephone number and contact centre opening times?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=64&p_created=1074768206

Title: I have heard that easyJet have finalised the purchase of GB Airways. What does that mean for me?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=2727&p_created=1201709753

Title: I am scared of flying! What are my options?
Link: https://easyjet.custhelp.com/cgi-bin/easyjet.cfg/php/enduser/popup_adp.php?p_faqid=427&p_created=1126097459


If we have not found an immediate answer to your question, we will respond to your question within 5 business days.

Yours sincerely

easyJet Customer Experience Team

 Question Reference No: 080630-002275