Oggetto

I refer to your email of 24/07/2008 (annex A), in which you say you had lost ...

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 Risposta (S******* V****)

08/14/2008 11:39 AM

Dear Sig. Pappalardo,

Thank you for contacting us.

I read your e-mail as well as your nice and funny website (btw I spotted a few English mistakes....)
Anyway, let us continue.....

I am sorry about the bad luck you had with our staff misplacing your correspondence... but I can presume that such a 'nice person' such as yourself fully deserves it..

For your information.... in callcentres (you can do a little research on the internet and you'll find numerous sociological studies on the makeup of callcentres staff; amongst my colleagues we have psychologists, doctors, doctorate students completing theses, teachers (not kindergarten teachers....), journalists etc, etc, etc...

Since you have been so kind as to besiege us with insults, I will simply refuse to help you, in this case you will really have something to say about callcentre disservice.

Thank you for taking the time to contact us Sig. Pappalardo. If you require any further assistance, please do not hesitate to contact us again via the contact us section of the easyJet web site.

Yours sincerely

S******* V****
Customer Services Representative

 Cliente (Carlo Pappalardo)

08/08/2008 11:52 AM

I refer to your email of 24/07/2008 (annex A), in which you say you had lost the attachment of my email of 30/06/2008.

It's very puzzling.
* In December I sent by certified mail eight claims relating to eight passengers, and apparently six of those claims were lost;
* Two months ago I sent a email and you declared you had lost again the files of one of us;
* A month ago I sent you another email and now you declare you had lost the attachment.

Probably next time you'll say you have lost your job.

It looks like Easyjet's Customer Care is a true bedlam, isn't it? I suppose this depend from the level of the people who is working in.

Anyway, please find enclosed (annex B) a copy of the original attachment. If you lose it again you can find it online by typing (this is, if in the meantime you didn't lose your keyboard, of course) http://easyjet.truffa.net//20080630_risposta a easyjet_en.htm.

If you think typing such a long string is too demanding for your brain, you can use Google Search and simply digit "yourname+truffa" (NO, NOT the word "yourname" but your family name) or "easyjet+truffa" if you are new to this game (mind you, if you previously never sent me a email then your family name will not be listed as a keyword in my webpage).

Best regards

By the way, I think Easyjet would be better off promoting its Customer Care Center. For example "Do you think you're very stupid? Are you tired of your useless life? Don't kill yourself! Try our Customer Care Service. Just one email from our Customer Care Service will make you feel euphoric and very intelligent! And if you are really very depressed check our Special offer: two stupid emails from our Customer Care Service for the price of one"

 Riferimento domanda n.: 080808-001192