1. If you arrive late for your flight:
2. If your flight is cancelled as a result of extraordinary circumstances
If your flight is cancelled as a result of extraordinary circumstances which could not have been avoided even though we took all reasonable steps , including but not limited to:
easyJet will not compensate you further other than providing you with one of the following options (“Re-routing and Reimbursement Options”):
You will be offered:
1. Re-routing to your final destination at the earliest opportunity; or
2. Re-routing to your final destination at later date at your convenience and subject to availability; or
3. A refund of the fare paid for the journey not made. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
Where you choose to be re-routed at the earliest opportunity:
1. You will be provided with meals and refreshments (or vouchers) in a reasonable relation to your waiting time; and
2. If an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason).
3. If your flight is cancelled other than as a result of extraordinary circumstances which could not have been avoided even if all reasonable steps had been taken
You will be entitled to the above. In addition, you may be entitled to compensation in the sum of €250 if your flight is 1500km or less and €400 if your flight is over 1500km (“Compensation”). Please note that if you are offered re-routing under options 1 or 2 above, this sum will be reduced by 50% where your arrival time does not exceed the scheduled arrival time of your booked flight by 2 hours (flights of less than 1500kms) and 3 hours (flights of more than 1500km).
You will not be entitled to Compensation in the following circumstances:
a) If you are informed of the cancellation at least 2 weeks before the scheduled time of departure; or
b) If you are informed of the cancellation between 2 weeks and 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 2 hours before the scheduled time of departure and to reach your final destination less than 4 hours after the scheduled time of arrival; or
c) If you are informed of the cancellation less than 7 days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than 1 hour before the scheduled time of departure and to reach your final destination less than 2 hours after the scheduled time of arrival.
4. If your flight is delayed
If we advise you of a delay of more than one hour from the scheduled time of departure and you chose not to fly, you will be offered the opportunity to:
EITHER
Transfer your seat free of charge on to another easyJet flight to the same destination (subject to availability) for travel within the following seven day period by making arrangements at the easyJet sales desk or by contacting the easyJet call centre on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section.)
OR
Cancel your seat and receive a credit by calling the easyJet call centre only
on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other
networks may cost more. For other telephone numbers visit the contact us section. The fare paid (inclusive of all taxes
and charges but exclusive of credit card, name change, or transfer fees if
applicable) for the affected journey and the return journey, upon request, will
be held in a credit file for you. You can use this credit towards another
easyJet flight, within the following six-month period by calling the easyJet
call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from
mobiles and other networks may cost more. For other telephone numbers visit the
contact us section.)
If we advise you of a delay of more than two hours to your flight:
If we advise you of a delay of more than two hours to your flight (where the flight is 1500km or less) or three hours (where the flight is 1500km or more) you will be offered Refreshment Vouchers.
In addition, you will be offered free of charge two telephone calls, or telex or fax messages or emails.
In addition, if an overnight stay is required because the reasonably expected time of departure is at least the day after the time of departure previously announced, easyJet shall offer you hotel accommodation and transport between the airport and the hotel (within reason).
Where your flight is delayed for 5 hours or more, if you chose not to fly we will give you a refund of the fare paid for the journey not made. This refund can be claimed by calling the easyJet call centre only on 0871 244 2366. (Calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section. Additionally, where relevant, we will offer a return flight to the first point of departure at the earliest available time.
5. easyJet onward flights
If you have booked an onward flight with easyJet or any other carrier, this represents a separate contract. Please note that easyJet does not operate a connecting flight service, and where you choose to book such an onward flight this will be considered to be a separate Journey, therefore you will need to check-in with your luggage for each Journey in accordance with the check-in requirements above. Consequently we advise that when booking an onward flight with easyJet, you allow at least two hours between the scheduled time of arrival of the incoming flight, and the scheduled time of departure of the onward flight.
6. If you are denied boarding:
easyJet makes every effort to provide seats for people who have a confirmed booking. It is only on rare occasions that a seat may not be available at check-in on a flight, which operates, for which a passenger has a confirmed reservation. We shall call first for volunteers to surrender their reservations and such volunteers shall be entitled to compensation of £100.
You will be entitled to the Re-routing and Reimbursement Options set out in paragraph 2 above.
Additionally, if you are denied boarding against your will, you will be entitled to Compensation as set out in paragraph 3 above.